We completely get it, we change our minds too! While we wish we could, once an order is placed, we’re unable to alter or cancel it at this time. We hope to offer a cancellation window in the future!

In the meantime, if your item(s) don’t work out, you can always exchange for another style or return for a refund. As a reminder, domestic exchanges and returns for store credit are free with Order Protection. Let us know if you need any help, we’ve got you!

We want to speak to you too! Our friendly virtual chat assistant (just tap the chat button in the bottom right corner) can answer many of your questions. But if you’d rather connect with a real person, email us with any questions, concerns, or feedback, we truly love hearing from our ICONI community!

We’ll get back to you within 48 hours. If you reach out on a Friday, expect a reply by Monday (or possibly sooner). We appreciate your patience and can’t wait to chat!

Mistakes happen, let’s fix it together! Contact us as soon as possible with your order number and the correct address, and we’ll do our best to update it before your order ships.

If a package is returned due to an incorrect address provided at checkout, the customer is responsible for the return shipping cost and redelivery fee. Unfortunately, if an order is delivered to the wrong address or lost due to incorrect or incomplete shipping information, we won’t be able to offer a refund.

Double-check those details at checkout, and if you need help, reach out ASAP, we’re happy to assist!

We don’t like to keep anyone waiting! Our normal processing time is 2-3 business days. During the holiday season and big sales, we may experience slight delays, please allow 3-4 business days for processing during these times.

Here’s what to expect after placing your order:

• Order Confirmation: You’ll receive an email as soon as your order is placed.
• Shipping Confirmation: Once your order ships, we’ll send you a tracking email so you can follow its journey.

All packages ship from our warehouse in Colorado. If you have any questions, we’re here to help!

We know you're excited to receive your ICONI gear, here’s what to expect:

• Standard Shipping: Typically arrives within 3-5 business days after processing.
• Priority Shipping: Available for all domestic orders at checkout for faster delivery (additional charge applies).
• International Shipping: Delivery times vary based on the destination and products ordered. An estimated timeframe will be provided at checkout.

Need help with your order? We’re happy to assist, just reach out!

We currently ship to most countries worldwide! To check if we deliver to your location, simply enter your shipping details at checkout for availability and pricing.

If you have any questions about international shipping, feel free to reach out, we’re happy to help!

We know how frustrating this can be, and we’re here to help!

If You Purchased Package Protection: No worries, we’ll send you a replacement at no additional charge.

If You Did Not Purchase Package Protection: Double-check that your shipping address was correct at checkout. If tracking shows your package was delivered but you haven’t received it, contact the delivery carrier to file a claim.

If your package arrives damaged, please email us at wecare@iconi.com with:

• Your order number
• The damaged item name
• A brief description of the issue
• Photographic evidence of the damage

Just A Quick Note:

• Do not return damaged items unless advised by our support team, this helps speed up the resolution.
• Damage claims must be made within 7 calendar days of delivery.
• Refunds, credits, or replacements can only be processed once damage is verified by our team.

Once we have your details, we’ll work quickly to make things right!

Yes! If your delivery address is outside the United States (excluding APO, FPO, etc.), duties and taxes will be calculated at checkout, no surprises later!

Since international tariffs can change, we do our best to stay updated. If you ever experience unexpected import fees, please let us know, we’re happy to look into it!

We want you to love your ICONI gear, but if something isn’t quite right, here’s what you need to know:

• Exchanges & Returns: We accept exchanges and returns on unworn, unused, and unwashed items. To keep things fresh, clothing must be free of pet hair, human hair, lint, any particles, smoke, or fragrance. Items with cut or removed care labels/tags cannot be returned.
• Timeframe: You have 14 calendar days from the date you received your item(s) to request an exchange or return.
• Inspection: Every item is thoroughly inspected before processing returns or exchanges. If your item doesn’t meet our guidelines, we’ll have to discard it or offer to send it back to you at your expense.
• Processing Time: We process all returns within 3-5 business days. An email will be sent to you to confirm your refund. 
• Separate Orders: Orders placed separately must be returned separately.
• Easy Returns with Re:Do: If you checkout with Re:Do, you get free unlimited exchanges or store credit returns—no hassle! If you didn’t use Re:Do, you can still return your item by purchasing a discounted shipping label through our portal, saving you time and money.
• Mail-In Returns Only/Third Party Returns: We do not offer in-person exchange or return services. Any package sent to us without postage will be returned to the sender. All orders placed on Amazon must be returned through Amazon.

Ready to start your return or exchange? Visit our Exchange & Return Portal.

If you have any questions, don’t hesitate to reach out, we’re happy to help!

Ready to start your return or exchange? Visit our Exchange & Return Portal. If you have any questions, don’t hesitate to reach out, we’re happy to help!

We process refunds within 7 days of receiving your returned item(s). Once approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Need an update? Feel free to reach out, we’re happy to help!

Finding your perfect ICONI fit is easy!

1. Size Chart: Each product page features a size chart link right above the size selector (on both mobile and desktop). For the most accurate fit, we recommend measuring your bust, waist, and hips.
2. Model Assistance: Need a little extra help? Check out our diverse group of models and see how ICONI fits different body types here.
3. Legging Quiz: Still unsure? Take our quick legging quiz and let us help you find your perfect match!

We’re all about making sure you feel confident and comfortable in your ICONI gear!

Not sure which ICONI pieces are best for your favorite activities? We've got you! Whether you're hitting the gym, flowing through yoga, or crushing a high-intensity workout, we have the perfect activewear for you. For personalized recommendations, take our quick Perfect Legging Quiz and find the best fit for your movement style.

Learn about our humble beginnings and mission on our About Us page and the latest ICONI news on our blog. We love sharing what makes ICONI special!

We love partnering with retailers who share our passion for empowering people through premium inclusive activewear. To get started, visit our Become A Retailer page and fill out the application. Our team will review your details and be in touch soon. Let’s grow together!

Becoming an ICONI Athlete means more than just wearing our activewear—it’s about inspiring others and embracing your journey. If you are passionate about fitness, empowerment, and making an impact, we would love to have you on the team! Head over to our Become an ICONI Athlete page to apply.