Please fill out the contact form or email us at firstname.lastname@example.org. Please include your order number and name on all emails.
A size chart link is featured on each product page above the add to chart button on mobile and desktop browsers. For the most accurate results, measure your bust, waist, and hips.
Orders & Shipping
Our normal processing time is 2-3 business days. During holiday season and sales, we may experience delays, please allow 4-6 business days of processing during these times. Once your order is placed, you will receive a confirmation email. Once your order has been shipped, you will receive a shipping confirmation email.
No, if a customer orders a product from another country from which duties must be applies, the customer is required to pay any extra duty or customs fees upon delivery.
We are not responsible for lost or stolen packages. Please ensure the correct address is provided at the time the order is placed. If tracking is showing that a package was delivered, but you have not received it, contact the delivery carrier to file a claim.
If your package arrives and the product is damaged, please send us an e-mail immediately with your order number, which item is damaged, a description, and photographic evidence to email@example.com. Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time. All claims for packages arriving damaged must be made within 7 calendar days of the delivery date. Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit, or replacement. Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.
If a package is returned due to incorrect shipping information provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refund will not be provided if any parts of the address are incorrect.
Please use our easy exchange and return center to process your exchange or return: https://iconileggings.returnscenter.com. We only accept exchanges and returns on unworn, unused, and unwashed clothing. Item(s) cannot be exchanged or returned if the care label or any tag has been cut/removed. All items are thoroughly inspected before any action is taken. You have 14 calendar days from the date you received your item(s) to make an exchange or return. Orders placed separately cannot be returned as one.
We do not offer in-person exchange or return services. Any package sent to us without postage will be returned to the sender. All orders placed on Amazon must be returned through Amazon.
We process all returns within 3-5 business days. An email will be sent to you to confirm your refund.
We are here for you, please contact us if you have any questions.
LAUNCHES & RESTOCKS
All new collections launch at 7am MST on the day of the launch. Please sign up for our mailing list to get information on new collection launch dates.
Product restocks are subject to change. To be the first to know about restock dates, following us on social media and sign up for our newsletter at the bottom of this page.