Shipping Policy
Orders:
We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes changing the item/size, delivery/billing address, adding items to your order, and/or shipping method. You cannot cancel your order after it has shipped; please exchange or return it. For international customers, customs and duty costs are not included in your order and you are responsible for paying these associated fees.
Order Rejection:
ICONI LLC reserves the right to reject or cancel your order fulfillment of all orders on the ICONI website. We explicitly reserve the right not to accept your order for any of the following reasons: the product is not available/in stock, your billing information is not correct or not verifiable, your order has been suspected of fraudulent activity, we could not deliver to the address provided by you, Force Majeure, or in the event of misspelling, pricing, or other errors in the website information.
Processing Times:
Our normal processing time is 2-3 business days. During holiday season and sales, we may experience delays, please allow 4-6 business days of processing during these times. Once your order is placed, you will receive a confirmation email. Once your order has been shipped, you will receive a shipping confirmation email.
Shipping:
Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not updated after 48 hours from the moment it was dispatched, please check your promotions/spam/junk folder. We may run some checks on your details before we ship your order. These checks may include verifying your address and payment details linked to your order. Any orders found to be made under fraudulent pretenses will be investigated and cancelled. We do not offer in-person pickup.
Incorrect Shipping Information:
If a package is returned due to incorrect shipping information provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refund will not be provided if any parts of the address are incorrect.
Lost/Stolen or Damaged Packages:
We are not responsible for lost or stolen packages. Please ensure the correct address is provided at the time the order is placed. If tracking is showing that a package was delivered, but you have not received it, contact the delivery carrier to file a claim.
If your package arrives and the product is damaged, please send us an e-mail immediately with your order number, which item is damaged, a description, and photographic evidence to wecare@iconi.com. Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time. All claims for packages arriving damaged must be made within 7 calendar days of the delivery date. Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit, or replacement. Once we’ve received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly.